Terms & Conditions
Effective date: April 7, 2026
Who these terms apply to
These Terms & Conditions apply when you access or use the BagHelp website, contact BagHelp, or ask BagHelp to review or help manage a baggage-related claim. BagHelp is operated by FlyRights LLC, 16192 Coastal Highway, Lewes, Delaware 19958, USA.
Website information
The information on this website is provided for general guidance about baggage rights, deadlines, and compensation processes. It is not a guarantee of claim success, payout amount, or outcome.
Claim review and assistance
When you submit claim details, you are asking BagHelp to review your situation and decide whether we can assist. Sending information through the website does not automatically create a formal client relationship or guarantee that BagHelp will take on your case.
If BagHelp agrees to represent or assist you beyond an initial review, any service-specific fees, authority to act, and scope of work will be confirmed separately.
No win, no fee
BagHelp may offer services on a no-win, no-fee basis, but the exact commercial terms depend on the case and the agreement made with you before representation begins. If a case moves forward, you will receive the relevant fee terms before you are asked to proceed.
Your responsibilities
You agree to provide accurate information, avoid misleading statements, and supply documents or evidence that are true to the best of your knowledge. You remain responsible for checking deadlines, preserving receipts, and responding promptly when further information is requested.
Acceptable use
You may not use the website in a way that is unlawful, abusive, fraudulent, or intended to disrupt the website or submit false claim information. We may restrict access or decline a submission where misuse is suspected.
Intellectual property
Unless otherwise stated, the content, branding, design, text, and graphics on this website belong to BagHelp or its licensors. You may not copy, republish, or commercially reuse website content without permission.
Third-party services and links
The website may refer to airlines, regulators, airports, or third-party websites. BagHelp is not responsible for third-party content, systems, or availability.
Liability
To the extent permitted by law, BagHelp is not liable for indirect, incidental, or consequential losses arising from use of the website or reliance on general website content. Nothing in these terms excludes liability that cannot lawfully be excluded.
Privacy
Your use of the website is also subject to our Privacy Policy, which explains how we collect and use personal information.
Changes
We may update these Terms & Conditions from time to time. The latest version published on this page will apply from its effective date.
Governing law
These Terms & Conditions are governed by the laws of the State of Delaware, USA, unless mandatory law in your jurisdiction requires otherwise.
Contact
If you have questions about these Terms & Conditions, contact BagHelp at support@bag-help.com.