Privacy Policy

Who we are

BagHelp is operated by FlyRights LLC, 16192 Coastal Highway, Lewes, Delaware 19958, USA. This Privacy Policy explains how we collect, use, store, and share personal information when you visit our website, contact us, or ask us to assess a baggage claim.

Information we collect

We may collect the information you give us directly, including your name, email address, phone number, flight details, airline, route, baggage incident details, PIR number, and any supporting claim information you choose to provide.

We may also collect technical information such as your IP address, browser type, device information, pages viewed, and referral data to help us secure and improve the website.

How we use your information

We use personal information to review your eligibility, communicate with you, manage enquiries, prepare or support baggage claims, improve our website, prevent misuse, and meet legal or regulatory obligations.

Legal bases

Depending on the context, we process information because it is necessary to respond to your request, because you asked us to review or manage a claim, because we have legitimate interests in operating and securing our business, or because we must comply with legal obligations.

When we share information

We may share information with service providers that help us operate the website or communications, and with airlines, airport handlers, insurers, advisers, or dispute-resolution partners when that is necessary to assess or pursue a baggage claim. We do not sell your personal information.

International transfers

Because baggage claims often involve international travel, some of your information may be transferred to or accessed in countries outside your home jurisdiction. Where appropriate, we take reasonable steps to protect that information.

Retention

We keep information only for as long as necessary for the purposes described in this policy, including claim review, dispute handling, record-keeping, fraud prevention, and legal compliance.

Security

We use reasonable technical and organisational measures to protect personal information. No online system is completely risk-free, but we work to reduce unnecessary exposure and limit access to the information we hold.

Your choices and rights

You may contact us to request access to, correction of, or deletion of your information, or to object to certain uses where applicable law gives you that right. To make a request, email privacy@bag-help.com or support@bag-help.com.

Children

Our website and services are not intended for children acting alone. If you believe a child has provided personal information to us without appropriate permission, contact us and we will review the request.

Changes to this policy

We may update this Privacy Policy from time to time. If we make a material change, we will publish the updated version on this page with a revised effective date.

Contact

If you have questions about this Privacy Policy or how we handle data, contact BagHelp at privacy@bag-help.com or support@bag-help.com.