Airport proof
It proves the problem at arrival
Without that airport record, airlines can argue the bag was fine when it left their control.
Regulated by
Montreal Convention
U.S. DOT
EU Regulation 261
Warsaw Convention
Was your luggage mishandled by the airline?
Do not let airlines ignore your rights. Claim up to $4,700 USD / EUR 3,975 in compensation. Check your eligibility risk-free now.
Check your eligibility - free in 2 minutesDelayed
$4,700
max. US domestic · $2,000 international
Bag didn't arrive when you did?
Claim reimbursement for essentials - toiletries, clothing, laundry - while you wait. Most delayed bags return within 3 days, but your expenses are covered from day one.
Learn how it works →
Lost
$2,000
international max per passenger
Bag gone after 21 days?
It's officially lost. Claim the full value of your bag and its contents up to the international liability cap.
Find out more →
Damaged
$4,700
US domestic · 7-day deadline to report
Bag came back wrecked?
Broken wheels, torn zippers, shattered contents - all claimable. You have 7 days to report.
Claim now →
How do mishandled baggage claims work?
A simple four-step process from claim to payment.
Tell us what happened
2-minute form. Describe your incident - delayed, lost, or damaged - and upload your PIR reference number. No legal jargon, no paperwork maze.
Submit your documents
Boarding pass, bag tag, receipts - we tell you exactly what you need. Our secure portal accepts photos straight from your phone.
We fight the airline
Our aviation law experts take over entirely. We know every airline's playbook, every convention clause, and every valid counter-argument.
Get paid directly
Settlement goes straight to your bank. Average 18 days. You only pay a success fee if we win - zero upfront, zero risk.
Essential first step
Why do you need a Property Irregularity Report (PIR)?
A PIR is what turns a stressful baggage problem into a claimable case. It is the airport record that proves the issue happened at handover, opens the tracing file, and gives you the reference number every later reimbursement step depends on.
Tracing starts
It starts tracing immediately
The PIR reference is what baggage teams use to search, scan, reroute, and update you.
Claim strength
It protects compensation rights
Missing PIR details can weaken delayed, lost, and damaged baggage claims before they even begin.
What the PIR unlocks
Once it is filed at the airport, your case has a real paper trail. That is what makes tracking, follow-up, and reimbursement much easier to defend.
Official record
Shows the airline was notified before you left the airport.
Tracking code
Gives you the file reference used in WorldTracer and airline follow-up.
Stronger evidence
Supports receipts, photos, and item lists with an airport-issued timestamp.
Faster handoff
Makes the jump from airport report to reimbursement claim much cleaner.
Know which rulebook applies
What regulations apply to baggage?
Your compensation limit depends on the route, not just the airline. These are the three rule sets that matter most when a bag is delayed, lost, or damaged.
Montreal Convention
InternationalApplies to most international flights and sets the standard liability ceiling for delayed, lost, and damaged baggage.
1,519 SDR
Roughly around $2,000 / EUR 1,860 depending on exchange rates.
Read the Montreal guideU.S. DOT
Domestic USCovers domestic flights within the United States and gives passengers a higher maximum for baggage mishandling.
$4,700
A stronger ceiling, but you still need proof of the actual loss.
Warsaw Convention
LegacyStill matters on a small number of routes not covered by Montreal, and usually means a much lower baggage payout.
19 SDR / kg
If this treaty applies, the compensation math becomes much less generous.
Read the Warsaw guideWho did you fly with?
Select your airline to see your rights, compensation limits, and how to start your baggage claim.
Why choose BagHelp?
We combine legal expertise with a human approach to ensure you get every penny you are owed.
01
Baggage claim experts
Decades of combined experience in aviation law and international passenger rights conventions.
02
No win, no fee
You only pay a service fee if we successfully recover your compensation. Zero upfront cost.
03
Faster results
Direct channels with airline legal departments help us resolve claims faster than going it alone.
04
Trusted worldwide
Helping thousands of travellers across the globe recover their rightful baggage compensation.
Passengers we've helped
Real claims, real outcomes - here's what our clients say.
★★★★★
"KLM lost my bag on a business trip to Amsterdam. BagHelp handled every email and had a settlement in my account in under three weeks. I barely had to do anything."
★★★★★
"British Airways initially offered me GBP 200 for my lost luggage. BagHelp challenged them and got me seven times that. I had no idea I was entitled to so much more."
★★★★★
"My suitcase came off the belt completely shattered. United said it was 'wear and tear' and denied my claim. BagHelp proved otherwise. Whole process took 18 days."
Not sure if you have a claim?
Our team reviews your case for free. No obligation, no hidden fees - just a clear answer in minutes.
Baggage rights resources
View all resources →What is a Property Irregularity Report (PIR)?
Learn what a PIR is, how to file one at the airport, and why it's the single most important step in any baggage claim.
Read guide →The Montreal Convention: Baggage rights explained
How the Montreal Convention defines airline liability for lost, delayed, and damaged baggage across 135+ countries.
Read more →Baggage claim deadlines you need to know
Miss these windows and the airline can refuse your claim entirely. Know your deadlines before it's too late.
Read more →Frequently asked questions
Everything you need to know about baggage compensation with BagHelp.
Why choose BagHelp for your next baggage claim?
Airlines handle thousands of baggage claims every day, and many are delayed, reduced, or rejected altogether. Our aviation law experts make sure that doesn't happen to you. We know how to challenge unfair denials for a better success rate, and the process is fast and stress-free.
Do you charge upfront fees for luggage claims?
No. We operate on a no-win, no-fee basis. You only pay if we successfully secure compensation for you.
Do I need receipts to receive compensation?
Receipts help strengthen your claim, especially for delayed baggage expenses. However, you may still qualify for compensation even if you don't have every receipt. Additionally, you can use screenshots from apps or even request reprints from vendors.
What if the airline already rejected my claim?
We can help! We know that airlines sometimes deny valid claims. We'll review your case, challenge improper rejections, and pursue compensation on your behalf. Our confidence is based on our in-depth knowledge of international conventions and the U.S. DOT rules that govern baggage claims. Plus, we know how airlines process claims and use that to our advantage.