About Sarah
With over a decade of experience in the field, Sarah has handled thousands of cases involving lost, delayed, and damaged luggage, including high-value claims and disputes spanning multiple jurisdictions. Her work often involves navigating complicated scenarios where responsibility is less-than-clear. Multi-carrier itineraries, codeshare flights, and cross-border liability issues are no match for her expertise.
As a frequent traveller herself, Sarah understands the real-world impact of mishandled baggage. Missed events, disrupted plans, and unexpected costs all add up. This combination of industry knowledge and personal experience only strengthens her commitment to helping travellers navigate claims with confidence and clarity.
Expertise
Sarah brings a unique perspective shaped by her diverse background in aviation and dispute resolution:
Claim Assessment
Meticulous analysis of claim eligibility, evidence review, and strategic guidance on escalation pathways.
Evidence & Documentation
Expert in reviewing airline denial letters, auditing claim calculations, and organizing supporting evidence.
Regulatory Navigation
Deep knowledge of Montreal and Warsaw Conventions, alternative dispute resolution, and regulatory complaints.
Airline Operations
Five years as a flight attendant at a major UK airline provides first-hand insight into baggage handling and disruptions.
Dispute Resolution
Strategic advantage in challenging denied or partially-paid claims with industry-insider perspective.
International Cases
Experience with multi-carrier itineraries, codeshare flights, and cross-border liability issues across multiple jurisdictions.
Background
Before joining BagHelp, Sarah worked as a flight attendant for a major UK airline, where she spent 5 years gaining first-hand insight into airline operations, baggage handling processes, and the real-world impact of service disruptions. She later transitioned into dispute resolution, developing her skills in assessing passenger claims from the airline side.
Her commitment goes beyond simply securing compensation. Sarah's goal is to ensure that airlines apply the rules consistently and transparently, and to help every traveller understand their rights under international aviation regulations.