We fight airlines so you don't have to
BagHelp helps air passengers recover money for delayed, lost, and damaged baggage — without the stress of dealing with the airline. When your claim is stalled, ignored, or underpaid, we step in.
The reality of airline baggage claims
Airlines don't make the baggage claim process easy. Most passengers:
Between different rules for domestic and international flights, exhausting claim procedures, and slow airline responses, recovering compensation can feel impossible. With BagHelp, you get our claim and legal expertise — risk-free and hassle-free.
How BagHelp started
We know the trials and tribulations of baggage claims first-hand. Our founder landed in London for an international conference — but the luggage didn't. The bag contained essential presentation materials and business attire. The airline offered a small voucher and then stopped responding to emails.
What followed were hours of researching liability limits, filing documentation properly, and chasing unreturned emails. It became clear that most people don't have the time, energy, or legal knowledge to fight back.
So, we built a company that does exactly that — fight back.
How we handle your claim
Case review
We assess your eligibility and calculate your potential compensation.
Claim submission
We file a structured, legally grounded claim directly with the airline.
Follow-up & escalation
If the airline delays or refuses, we escalate using regulatory frameworks and international aviation law.
You get paid
We take a success-based fee only if you win. No recovery, no cost to you.
Why passengers choose us
Our values
Passenger first — always
Our loyalty is to you, not the airline. Every recommendation we make is based on what maximises your outcome.
Respect
A suitcase isn't just luggage. It can contain medication, professional tools, or essentials for a family trip. We treat every claim with that understanding.
Transparency
We explain eligibility, limits, timelines, and risks upfront. If a claim is unlikely to succeed, we'll tell you honestly. No fine print.
Continuous learning
Airline policies evolve. Regulatory interpretations shift. We stay informed so our approach reflects the current landscape of passenger rights.
Accountability
If we take your case, we follow it through. We never abandon claims because they require extra effort.
Meet the team
Sarah leads our claims team with deep expertise in the Montreal Convention, Warsaw Convention, and airline-specific baggage policies across 50+ carriers.
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